We usually ship the item by DHL,ARAMEX,and National postal(like:USPS,canadapost,royal mail,EMS),the shipping will take about 5-15 days.

WHEN WILL MY ORDER BE SHIPPED?
Orders are shipped within 3 to 5 business days from the date payment for your order is received. Sometimes the shoes are in replenishment or need to be customized，will increase the time. To expedite the processing time, it’s a good idea to have your order shipped to the same address as the billing address of the card used for the purchase. You will be emailed a tracking number once your order has been shipped.

I NEED TO CANCEL OR MODIFY MY ORDER.
We will try our best to accomodate your request, but please be aware that if your order has been processed already, we might not be able to cancel your order. If you placed your order within the last 24 hours, please submit an urgent request. If you placed your order more than 24 hours ago, please submit a request, chat with us online.

HOW DO I TRACK MY ORDER?
You will receive an email with your tracking number once your order has been shipped. You may also log in to your account to get the tracking number.

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RETURN & EXCHANGE

IF I RECEIVE AN ORDER I'M NOT HAPPY WITH,HOW CAN I RETURN IT?
Our website cannot give a full refund for non-quality problems such as:
The product does not look like the ones in your picture.
The product is not what I'd imagine it to be.
I am not satisfied with this product.
In 7 days (from the date products were received), if you request returning the purchased items because of the reasons above, you need to send back to us the products in original package (you will pay the shipping fees). When we receive the products sent back intactly, besides the shipping fees we sent to you before, we will also deduct a certain amount of handling fee based on your order total amount(its deducted by the bank) and give you a partial refund.

IF I RECEIVE AN ORDER I'M NOT HAPPY WITH,HOW CAN I EXCHANGE IT?
Non-quality Problems 
In 7 days (from the date products were received), if you find the products you choose are not satisfying you in terms of color or size, it can be returned and replaced under the following condition. First, please let us know,then you need to send back to us the products in original package (you will pay the shipping fees). The products should have not been used (except tryout). When we receive the products sent back intactly, we will replace it with new ones and ship them back to you.

Quality Problems
In 7 days (from the date products were received), if you find the products with quality problems (Non-human factors or non-resistant external damage), it can be returned and replaced. First, please let us know, then you need to send back to us the products in original package (you will pay the shipping fees fist). When we receive the products sent back intactly, we will replace it with new ones and ship them back to you again. We will pay the shipping fees for the replaced products that you ship to us back and we ship to you again. (Note: It is our quality-control professional that give a final judgement on whether the quality problems are caused by personal factors or non-resistent external damage. The purchased products will not be repaired, replaced nor returned for free if its quality problems are caused be human factors or avoidable damage.).

HOW LONG WILL IT TAKE TO RECEIVE MY REFUND FOR MY RETURN?
We process all returns within 1 to 2 weeks from the date we receive your return. On average, it takes about 2 to 3 weeks from the date you mail your return before the refund is posted in your account.